From registration to withdrawal — if you have any questions about okw, you'll find the answers here. Chat with us directly via Live Chat, or browse the guides below.
Select a topic to find everything you need in one place
Opening a new account, login issues, password reset.
Depositing via Mobile Pay, Nagad, and Rocket, plus deposit troubleshooting.
Withdrawals, time limits, verification process & restrictions.
Welcome bonus, voucher codes, and wagering requirements.
Games not loading, bet settlement issues, and Live Casino problems.
App downloads, installation issues, and device compatibility.
Okw's support team is always here for you
The fastest way to get help. Chat with us directly in Bangla.
For complex issues, write in with the full details.
Get updates and support on the okw Telegram channel.
Prefer to talk? Submit a callback request.
Pick a topic and follow the step-by-step guide
Log in to okw and click the "Deposit" button from the top menu.
Choose your preferred method — Mobile Pay, Nagad, or Rocket.
Enter the deposit amount (minimum ৳100). If you have a voucher, apply it here.
Confirm the payment in your Mobile Pay app. Your balance is usually updated within 1–3 minutes.
Deposit not received? If your balance hasn't updated after a successful payment, wait 5 minutes. If it still hasn't appeared, contact live chat with your transaction ID.
| Method | Minimum | Maximum |
|---|---|---|
| Mobile Pay | ৳100 | ৳50,000 |
| Nagad | ৳100 | ৳50,000 |
| Rocket | ৳200 | ৳30,000 |
| Bank | ৳500 | ৳2,00,000 |
Complete identity verification (NID/Passport) before making a withdrawal.
Select "Withdrawal" from your account, then enter the amount and payment method.
The okw team reviews your request. This typically takes 15–30 minutes.
Once verified, funds will be credited to your Mobile Pay/Nagad account.
How long does the pending status last? Standard withdrawals are processed within 24 hours. Larger amounts may require additional verification.
| Method | Minimum | Daily Limit |
|---|---|---|
| Mobile Pay | ৳500 | ৳1,00,000 |
| Nagad | ৳500 | ৳1,00,000 |
| Rocket | ৳500 | ৳50,000 |
| Bank | ৳1,000 | ৳5,00,000 |
On the okw login page, click the "Forgot Password?" link.
Enter your registered mobile number. An OTP will be sent to you.
Verify the OTP and set a new password. Minimum 8 characters.
Required Documents: Front and back photos of your National ID (NID) or Passport. Images must be clear and legible.
The Welcome Bonus is for first-time deposits only. Please check whether you've claimed it before.
Expired vouchers and promos will no longer work.
A deposit of the specified amount is required to activate the bonus.
Some bonuses require you to enter a voucher code before making a deposit.
A simple way to understand wagering:
If the bonus is ৳100 with a ×5 wagering requirement, you'll need to place a total of ৳500 in bets before withdrawing.
Bonus balance and real balance are shown separately. Your bonus balance becomes withdrawable once the wagering requirement is met.
Current status of all okw services
Channel Availability by Time
Peak Hours: Support tends to be busiest between 7 PM and 11 PM. You may experience slightly longer wait times during those hours.
Minor hiccups are part of online Sports Betting and casino gaming — a deposit that's slow to credit, a forgotten password, confusion over a bonus. okw understands how frustrating these can be, which is why the Help Center is designed to get you to a solution fast.
Here's a quick overview of what you'll find. First, topic-based guides — step-by-step instructions covering everything from registration to withdrawals. Second, live support — chat with us in Bangla, and our experienced agents typically respond within 2 minutes. Third, email support — for more complex matters, write in with the details and you'll hear back within 6 hours.
Okw doesn't want you to give up when you run into a problem. That's why the Help Center is written in plain, straightforward language — no confusing technical jargon. Everything is explained in a way that everyday users in Bangladesh can easily understand.
You're also welcome to submit any complaints or feedback here. okw's support team takes every complaint seriously and works to resolve it as quickly as possible.
Many users assume okw is responsible when a deposit doesn't go through. In most cases, however, the issue originates on the payment gateway's end. Mobile Pay or Nagad transaction pending Any pending amount will only appear in okw's system once it clears. Please be patient and first check whether the transaction has been confirmed in your payment app.
If your transaction shows as successful but your okw balance hasn't been updated, note down your Transaction ID (TxID) and contact us via Live Chat. The issue is usually resolved within 30 minutes.
If it's been more than 24 hours since your withdrawal request, log in and check your withdrawal status. "Pending" means it's still being processed; "Approved" means it's been sent, but it may take a little longer to appear in your payment app.
Okw takes your account security seriously. Never share your password with anyone — okw support agents will never ask for it. If someone does ask for your password, it's likely a scam.
Keep Two-Factor Authentication (2FA) enabled — you'll find it in your account settings. Securing your login with a mobile OTP adds an extra layer of protection.
Email: support@okw-taka.com
Including the issue type in the subject line helps us assist you faster.
Most Frequently Asked Questions